Shipping Policy
Shipping Policy
At Velvet Petal Melbourne, we strive to deliver your order as quickly and carefully as possible. Below you’ll find all information regarding shipping and delivery.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been dispatched, you will receive a confirmation email with your tracking details.
Delivery Time
Estimated delivery within Australia is 5 to 10 business days. During busy periods or public holidays, delivery times may vary slightly due to increased demand or customs processing.
Shipping Method
Orders are carefully prepared and dispatched through our fulfillment partners with tracked delivery.
Please note that customs policies may vary depending on location. Australian orders under AUD $1,000 are generally not subject to additional customs charges.
Shipping Costs
We offer free shipping across Australia on all orders.
Shipping Responsibility
- Once tracking confirms successful delivery to the address provided during checkout, responsibility for the package transfers to the customer.
- Please ensure your shipping address is entered correctly before completing your order. Any address changes must be requested within 24 hours of placing your order via info@velvetpetal-melbourne.com.
Lost or Delayed Packages
If your package appears delayed or missing, please contact us and we will gladly assist you in working with the courier to resolve the issue as quickly as possible.
Contact
For any questions regarding shipping, please contact us at info@velvetpetal-melbourne.com.