Terms and Conditions
Terms and Conditions
These terms and conditions apply to all purchases made via the website of Velvet Petal Melbourne, reachable via info@velvetpetal-melbourne.com.
1. Applicability
By placing an order with Velvet Petal Melbourne, you agree to these terms and conditions.
2. Product Information
We do our utmost to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur. We reserve the right to correct any errors without prior notice.
3. Orders and Payment
Orders are processed upon receipt of full payment. Available payment methods may vary. Customers are responsible for ensuring their chosen payment method is available at checkout.
4. Processing and Delivery
- Processing time: 1-3 business days
- Estimated delivery time: 10-20 business days to Australia
- Orders are dispatched directly from our supplier
5. Returns and Cancellations
Please refer to our separate Return Policy for full details on returns and cancellations.
6. Liability
We are not responsible for loss or damage during transit where tracking confirms successful delivery to the address provided. Please ensure your delivery address is correct before completing your order.
7. Intellectual Property
All content on this website including text, images, and logos is the property of Velvet Petal Melbourne and may not be used without prior written permission.
8. Complaints
Complaints may be submitted in writing via info@velvetpetal-melbourne.com. We aim to respond within 5 business days.
9. Governing Law
These terms and conditions are governed by the laws of Australia.